![]() ![]() AssumeZero Bot and my other Messenger bot projects are now built on BotCore, but BotCore itself was written by pulling out infrastructure that I wrote specifically for AssumeZero Bot and generalizing it to support a network of bot instances. Today, the bot is a fully-fledged service with automated deploys, easy configuration, and most recently, a framework that I've abstracted away to support other bots that I create and spin up new ones quickly: BotCore. I even added pinging other users in the chat) before Messenger itself had that feature! ![]() Pull requests to facebook-chat-api were some of my first open source contributions as I endeavored to add features to my bot that were not yet available in the API.įrom this simple start, I've added tons of features to the bot over the past 4 years, including utility commands for splitting prices, looking up information, doing calculations, creating events and reminders (which Messenger itself no longer supports), and all kinds of other automated tasks that are useful for a group chat. This allows it to be much more functional than Facebook's official API for bots, which only permits direct one-on-one communication with the bot. It does this by interfacing with Schmavery's facebook-chat-api, an unofficial Messenger API that works by mimicking user requests made in the browser to trick Messenger into thinking that a real user sent them. The simplest description of AssumeZero Bot is this: a chat bot that can be added to Facebook Messenger conversations to control and expose features either hidden or limited by the actual UI. In a lot of ways, it has grown with me in that time, from a small toy script to a full codebase reflective of all the skills I've learned since I first git init'd. Any statistics or statements included in this article were current at the time of original publication.For my final project, I thought I'd submit a project I've been working on throughout my entire college career. To learn how Emplifi can help you use Facebook Messenger chatbots to support every stage of the customer journey, request a personalized demo.Įditor's Note: This article was originally published on. And it passes detailed information about the Facebook Messenger interaction to allow the agent to pick up the conversation where it left off, instead of forcing the customer to repeat their story. When that happens, the chatbot offers to escalate the interaction to a human agent via chat, voice, or video. Chatbots can be programmed to respond to certain triggers, such as language that indicates frustration, threats to move to a public channel, or repeated requests for the same information. Chatbots can seamlessly escalate to live agentsĭespite chatbots’ robust capabilities, they will inevitably encounter requests that are too complex or sensitive for them to handle. ![]() How can Facebook Messenger bots help you find and nurture potential customers?ġ2. According to the marketing experts at Inman, the most leads are lost between when consumers first notice a brand and when they develop an active interest. When consumers hear about a brand for the first time, they want to learn more and have an opportunity to engage before being asked to make a purchase. But with the introduction of chatbots in the past few years, and regular new features since then, the company is clearly positioning the app as a tool to enhance engagement throughout the customer journey, from brand awareness, to conversational commerce, to tech support - and every step in between.įacebook ads can link directly to Messenger accountsĬhatbots can help customers focus their researchĬhatbots can follow up with personalized marketing messagesĬhatbots can learn customers' preferences over timeįacebook Messenger allows direct payment from consumers to brandsĬhatbots can provide support during the purchase processĬhatbots can proactively send urgent alerts through Facebook MessengerĬhatbots can personalize follow-up communicationsĬhatbots can perform simple tasks in place of human agentsĬhatbots can find the one right answer to complex questionsĬhatbots can personalize support interactionsĬhatbots can seamlessly escalate to live agents ![]() When Facebook first opened up Messenger to brands, it was seen as just another way to address customer complaints. ![]()
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